Navigating the FTC’s new rules on deceptive patterns in subscription cancelations
UX Collective
APRIL 17, 2023
FTC proposes new rules to curb deceptive patterns in subscription cancelations, promoting ethical UX design and easy “click-to-cancel” processes. While subscriptions offer convenience, canceling them can be tricky, especially when companies use deceptive patterns in their user experience (UX) design to retain customers.
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