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Veterans can trust the US Department of Veterans Affairs again because of design

UX Collective

I first heard about this work from two women who, for four years, partnered with numerous people to introduce human-centered design (HCD) into the VA as part of a larger transformation. Eulani Labay and Roseann Stempinski worked with the VA and other governmental agencies starting in 2016. Labay and Stempinski helped teach her HCD.

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How to improve Experience Design by managing cognitive biases

UX Collective

For example, continuing investment in CX programs or design strategies that do not yield the expected results. Research triangulation: an overarching de-biasing strategy In this article, we’ve covered three cognitive biases that can negatively impact UX measurement, decision-making, and business outcomes.

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Product lessons from the history of HBO

UX Collective

Limited programming meant limited user growth and led to high churn rates ; people found the service lacked enough content. By the mid-80s, they were investing in serialized scripted programming that strengthened the desire for subscribers to stay around. Love that disco-infused logo The service had 4000 subscribers by early 1973.

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Professional Web Design: Crafting Digital Experiences

Inkbot Design

Using the latest web development frameworks , designers can build websites with flexible layouts and elements that adapt for an optimal viewing experience, whether on a desktop monitor or a mobile phone screen. The goals and audience of a business also guide modern web design strategy. Make content easy to find and share.