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The waves of research practice

UX Collective

The current wave is cresting, ready to wash over software design and product management. And third-wave research will reach even higher, moving into product and organizational strategy. Early twenty-teens product zeitgeist was “getting out of the building.” We needed customers and we needed insights.

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Product lessons from the history of HBO

UX Collective

Powerhouse, his book about the talent agency CAA, is still my favorite, but I can appreciate the grandeur of Tinderbox’s thousand pages long saga exposing the ins and outs of HBO, from its inception in the early 70s to pretty much mid-2021. I love entertainment industry history, and Mr. Miller’s ambitious epics are amongst my favorites.