literature topics cognitive-friction 
UX Collective
JUNE 30, 2022
adding friction to the process so you can make more money, reduce fraud, or reduce manual processes). You’ve got to ensure that you position this change in a way that mitigates friction or, ideally, provides true value to customers along their mission. either way you are impacting customer experience (e.g.,
UX Collective
OCTOBER 30, 2023
Feel free to jump to topics that interest you: Intro: My personal experience with OKRs Intro: The surface problems 1. They have a provocative opening to their paper: “Goal setting is one of the most replicated and influential paradigms in the management literature. And of course, whatmatters.com is also a great place to start.
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