The role of empathy in user research and interaction design
UX Collective
JULY 9, 2022
Rather than simply ensuring usability, “new goals of interaction design include agency, fulfilment, joy, connectedness, empowerment, and social justice,” to quote the authors of a 2018 study. Surma-Aho, A., & Hölttä-Otto, K. Nurturing empathy between UX design teams and users in digitally-mediated user research.
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