Veterans can trust the US Department of Veterans Affairs again because of design
UX Collective
MARCH 15, 2023
I first heard about this work from two women who, for four years, partnered with numerous people to introduce human-centered design (HCD) into the VA as part of a larger transformation. Eulani Labay and Roseann Stempinski worked with the VA and other governmental agencies starting in 2016. Labay and Stempinski helped teach her HCD.
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