The case for UX as the General Manager of product design

Shamsi Brinn
UX Collective
Published in
4 min readJul 8, 2023

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An open laptop surrounded by sticky notes with the words “UX Who?” typed on the screen.
Image credit: Adobe Stock

There is much discussion these days on the dilution of UX and its inability to say, definitively, what the hell it is. I wade into this soup with a hypothesis: UX, in many of its permutations, are the General Managers of product.

What does a General Manager actually do?

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