How to thrive as a UX research manager

Originally presented as a talk at User Research London 2022.

Janelle Ward
UX Collective
Published in
15 min readSep 21, 2022

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I want you to think about the worst manager you ever had.

Can you picture this person? It could be your current manager. It could be a manager you had when you were a teenager. What made them a bad manager?

If you are thinking of a negative experience, you might be feeling pretty awful right now. If you are affected, take a deep breath and try to clear your mind. Now, do the opposite.

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I write about how user insights transform tech companies. 20+ years evangelizing research. 30+ years calling out the elephant in the room. janelleward.com